7 ways to encourage accountability at workplace

Accountability is a very critical aspect of anyone’s business model, no matter what industry it is. It is important that it is implemented and executed effectively in the workplace. Once it is engraved in your employee’s mind that they have to follow aspects of accountability as part of standard operating procedure, then they will also accept that it brings positivity, happiness, and trust in their work environment. And when you help them build a healthy atmosphere, the organisation experiences financial gains and also employee retention. Hence, it is absolutely critical for any organisation to practise accountability in the workplace.

For example, in a hotel business, various departments collectively run the hotel business every day. Each department works as a team and completes its targeted goals for the day separately, but all of the departments have one internal goal: to keep their internal employees, i.e., employees, happy, so that their staff can then look after the customers happy in the hotel. Hence, if they decide to empower their employees to tackle any situation, like a complaint from a guest at the hotel about the dirty room. The housekeeping or reception staff are empowered enough to provide the customer with the solution then and there. This will result in customer satisfaction. Instead of blaming each other in front of the customer, they were proactive enough to handle the situation. The client will then go and talk about the hotel to his circle of friends and will recommend it even more, because he had a pleasant stay. More customers mean more revenue for the hotel. Like this, the employees were responsible and proactive enough to take immediate action instead of blaming each other. Their goal, collectively, was to make the customer happy.