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Accountability: A path to successful business

By Darren Finkelstein
By Darren Finkelstein

The Accountability Guy®

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Every business owner wishes for their businesses to be successful. However, getting enough profit margin or return on investment does not make it successful. Revenues do speak about your business in terms of financial aspects, but when it comes to employee satisfaction; it speaks a lot about the best practises that you have planned in your business. And that becomes your key to success; “happy employees result in happy customers, then successful business!” So, if you believe that making your internal customers happy is important, and then accountability may be one of the best practises to teach your employees. Now let’s learn about accountability first.

Accountability is being responsible for your own actions and decisions and being proactive about seeing challenges that might come up, planning for them, learning not to blame others and more. So, if you train your staff how to be responsible and teach them that they are making their own decisions and solving challenges to their best capabilities, then they will learn to perform better at work. Another thing is that you make them learn that they should be able to stand up for their mistakes instead of blaming them on others. Let’s have a look at the things that we can ask our employees to learn and how they can become happy at work and perform better.

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Accountability – its aspects that help us in growing our business

1. Building responsible behaviour

As an employer or head of department, you can teach an important lesson to your team members about how to be responsible. That means that they should be able to understand what their role demands of them, how they can take important decisions and how they can stand up for their decisions instead of running away from them. Make them feel that they too can help in improving business and making it run better. Their inputs are welcome and we can all learn from each other.

2. Positive attitude toward feedback

As an employer and manager, you must set a good example by showing your team members that you welcome feedback, whether negative or positive. You show them, and that would only help them to grow and learn more.

3. Being Proactive

Teach them that she learns to be proactive. They have to understand the consequences and they should be proactive and be ready with the possible solutions. Teach them that this is how they will gain trust in their senior’s decision-making and problem-solving abilities, and they will know that they have worked smartly and proactively.

4. Stop blaming

Make your team members understand that they have to learn to stand up for their own mistakes, not to blame them on their fellow members. This way, the team will earn each other’s trust and will work with each other happily. Members will learn to respect each other, and that will help them set an example in front of their peers.

5. Be honest

Be truthful and honest with each other. If you know that someone in your team is lacking in his work, then be honest and be open in your communication. Instead of building a story or not being truthful, Let them understand that honesty is respected in the office, and you will, in return, have a healthy environment in the office, where everyone will be honest with each other.

6. Target driven

Set goals for yourself and for your team members. Let them understand that you are equally working towards the goal as they are and that the challenge is that they all have to work together in order to achieve it.

7. Open Communication

Be respectful and open in your communication; let them know that even senior management is approachable to discuss new ideas and challenges and solutions. Let them know that they are welcome to discuss the issue. That way, the employees will learn that they are appreciated for their new ideas and challenges that they face.

8. Be an example

Let yourself be the example for them. Show all of the above-mentioned responsibilities towards them and other fellow colleagues. If you turn out to be their example, then they can replicate yours in their respective role. That they will learn to be accountable and they will respect you even more. So, reward those who are able to replicate the same behaviour, and let everyone know how much you appreciate it.

Final Thoughts

Accountability is one of the greatest tools to be implemented and executed properly. Work can be very fruitful, not only getting great return-on-investments but also increasing greater emotional quotient at work and creating amazing work-relationships in the office. Team members will learn to respect each other and, without complaining, they will be able to work with each other. When any individual joins a new team, he is always a bit sceptical about whether he will be welcomed or laughed at. When you, as a manager, establish such rules in your office, the team members will be delighted to welcome the new member. Not only that, they will help him settle down and make him learn the aspects of accountability as well. This way, it will achieve more employee retention as the happy employee will not look for further job changes.