Accountability is a crucial aspect of any successful organization! Managers, employees, and leaders together form the culture of accountability in any organization. An individual is not only responsible for creating this culture or the norm, but it depends on how everyone adapts to the golden rules of accountability. Accountability encourages ownership, responsible behavior, transparency, open-door policy, and self-discipline. As we talk more and more about accountability, it all sounds perfect, but what happens in a real-life scenario? We want to discuss that today. So, we will discuss the real-life system in different settings: employees, managers, and leaders. So, let us discuss each aspect, but first, let us understand what accountability looks like in the workplace.
Download a FREE SAMPLE from my newest book.
Accountability at the workplace means all the employees, managers, and leaders have clarity on what they are expected to perform, their duties, and what they can expect from the organization. Accountable culture will be formulated effectively if the communication channels are transparent and open; we see managers are available to listen to their employee’s ideas and brainstorm sessions and also, and they will stand up for their team’s failures. Individuals will be responsible for their actions, decisions, and performance. The culture of accountability will enrich the relationship among the team members, the team’s performance will improve significantly, and outcomes will be better. Now, let’s look at what accountability at the employee level would look like.
Employees are the key to successful lead and revenue generation; they are the ones who would be at the customer front. Build strong customer relationships and provide the best service that the customer deserves. Therefore, when we look at accountability at their level, then we mean the following key development factors:
Managers groom future accountable managers from their teams; therefore, they play an essential role in setting up exemplary examples of accountability in front of their team members. The managers will teach them to become self-disciplined and proactive and build stronger relationships. So, these are the following characteristics of an accountable manager:
Leaders are the main reason an organization sets its golden rules or critical values. They are the main factors behind forming an open-door policy, bringing transparency, and creating an accountable culture in the organization. They can set great examples in front of their management. So, here are the critical aspects of responsible behavior demonstrated by the leaders of the organization.
For employees, managers, and leaders, accountability has to be practiced across the board, whether it is about just one individual or at different levels. It is not a top-down approach, but leaders provide their employees with all the resources and training to keep learning, stay engaged, and be loyal to the organization. Employees and managers follow the guidelines set by the leaders and then set the standards of accountable behavior.