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The 3 Ds of Avoiding Accountability That Can Affect Performance Management

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When it comes to effectively leading a team, taking responsibility for your actions is critical. What’s more, you need to ensure that your team members understand the importance of the same.

However, there are instances where it’s difficult to gauge who’s accountable for something. That’s not to say that no one should be held responsible. The denial, deflection, and diffusion of the situation prevent you from figuring out who it should be. 

This article, then, will discuss those three factors or, as you would simply call them, the 3 Ds. More importantly, there needs to be an examination of how they impact performance management.

Before diving into that, you should understand what concepts such as ‘accountability’ and ‘performance management’ mean. Read on to see how the two are closely tied to each other. 

The Perfect Marriage Between Accountability And Performance Management

Accountability is, essentially, taking responsibility for the things you say you will do. Consider this example. You say you’re going to submit a project by a specific deadline. If you don’t, you need to be held accountable for non-submission. It’s simple as that.

Conversely, performance management ensures that a set of activities and actions efficiently meet an organization’s goal.

For instance, your company needs to draft proposals for two different projects. The first project is larger in scope than the second one. However, only seven available individuals can work on the two projects.

An appropriate way to ensure that the team can efficiently finish the project proposals is to allocate people accordingly. Let 4 people work on the larger project while 3 work on the smaller one.

That’s what good performance management looks like. Granted, it all depends on whether the team members hold themselves accountable for submitting the proposal.

Do you see where it all begins to fall into place? Just think of performance management as a vehicle. The concept of accountability is what fuels that vehicle. 

No matter where you go, you will find that the top-performing teams anywhere hold themselves accountable for their actions.

Now that a foundation has been established, you need to understand how the 3 Ds of avoiding accountability obstruct performance management. 

The 3 Dreaded Ds

Take a look at how the ideas of ‘denial,’ ‘deflection’, and ‘diffusion’ are detrimental to managing team performance.

1. Denial of the situation

When first confronted with an issue, a team member can often deny it outright. For that individual, denial can seem like an easy way to stop themselves from being held accountable.

However, what this does is essentially prevent exploring any possible solutions. There’s no way to reach an effective resolution if two parties don’t agree on the problem in the first place.

One suggestion to work around this would be to have solid evidence of the addressed issue. From reports to individual testimony, anything that establishes the legitimacy of your concern will be helpful here.

2. Deflection of responsibility

This is perhaps the most common issue that many organizational leaders face. For instance, an individual may attempt to shift the focus to another department when being addressed about a particular concern.

This prevents an active discussion of the issue and needlessly wastes time. Statements such as ‘XYZ department doesn’t have to follow this rule’ are examples of deflection.

It’s crucial that you immediately put an end to this. One way of doing that is to drive home that the only topic of discussion is the issue at hand. Effectively relay that another department, and its performance, is irrelevant to what you want to talk about.  

3. Diffusion of the problem

Often, you will find that others may try to downplay the severity of a problem when you attempt to address it.

Take this example. You address the work performance of a team member as not being up to par. In response, they may downplay your concerns in a favorable manner to them. 

Making statements that imply a project didn’t need a high-quality performance is one such example of diffusion.

Try an approach that lets the individual know that the matter is severe and not subject to dismissal. When you demonstrate your convictions in this context, you will find that most people will start regarding the issue with the same seriousness.

Wrapping up

Being a good leader is about much more than just pointing out the shortcomings of your team. You need to provide avenues and solutions that help them rise above those things.

Ingraining the significance of being accountable for one’s actions is the first step to providing that avenue. After all, there is no way to approach efficient performance management without first being responsible for what you say or do.

Still, it is indeed challenging to navigate all of this successfully. Thus, seeking guidance from reliable and professional services, such as TickThoseBoxes, could help you immensely in this regard.

Then, an accountability coach will not tell where you need to take your company. That vision is yours alone. They are, essentially, going to highlight the most effective path to your destination.

 

By Darren Finkelstein

Author Bio:

Darren Finkelstein is The Accountability Guy®. This involves being an International Accountability Coach, Business Advisor, Mentor, Author, and Speaker.

Darren works with high-performing teams and individuals across Australia/NZ, UK, USA, Europe and Asia to help get results, achieve their wildest dreams, and smash goals. He does this by leveraging over 30 years of experience working in the corporate world and small businesses.

A successful business owner himself, Darren won the Australian Entrepreneur of the Year award for Dent Global after building a wonderful lifestyle business, successfully sold and exited after 15 years.

Before this, Darren worked for over 10 years at Apple Inc. as ‘Manager of Commercial Markets’ during the inspirational Steve Jobs era. While there, he was awarded the prestigious Golden Apple Award.

Darren’s lessons in accountability can help individuals and teams at all levels of a business or organisation across the globe, and are based on actions and results:

  • Get clarity - know what to do first
  • Get started - know what to do next
  • Get Sh!t Done - know what to do more of

How can The Accountability Guy® help you?

Whenever you and/or your team are ready, here are four ways to become more accountable...


    1. Take "The Accountability Scorecard"

    How accountable are you? Discover your accountability score and increase the probability of smashing your goals and Getting Sh!t Done!. Take the quiz

    2. Read my new book
    "The Accountability Advantage - Play Your Best Game"

    Eliminate procrastination and overwhelm, and start playing your best game. Buy a copy

    3. Study my online course "Accountability Made Easy"

    For high-performing goal-kickers who want to achieve even more success in work and in life. Enrol now and become accountable in a matter of hours. Enrol now

    4. Book a complimentary 1-on-1 coaching "Unboxing Session"

    Start delivering on your promises and get your team to do the same. Book here.

For more information on all my coaching programs, click here.


Are you a high-performing entrepreneur who wants to achieve more?

Mastering accountability is your superpower!

Categories

Book your FREE Unboxing Session with
Darren Finkelstein – The Accountability Guy®

Together we’ll examine exactly where you’re at, what’s worked and what hasn’t. We’ll take a look at your priorities to set the path moving forward.


Each Unboxing Session includes
  • 45-60 min obligation-free Zoom call to discuss your goals, promises and commitments
  • Examine your priorities
  • Review your ‘To-Do List’ and we’ll dig-in to how you will implement
  • Together, we will create a plan and set timelines

Click here to book your free session.

 

Book your FREE Unboxing Session with
Darren Finkelstein – The Accountability Guy®

Together we’ll examine exactly where you’re at, what’s worked and what hasn’t. We’ll take a look at your priorities to set the path moving forward.


Each Unboxing Session includes
  • 45-60 min obligation-free Zoom call to discuss your goals, promises and commitments
  • Examine your priorities
  • Review your ‘To-Do List’ and we’ll dig-in to how you will implement
  • Together, we will create a plan and set timelines

Click here to book your free session.

 

By Darren Finkelstein

Author Bio:

Darren Finkelstein is The Accountability Guy®. This involves being an International Accountability Coach, Business Advisor, Mentor, Author, and Speaker.

Darren works with high-performing teams and individuals across Australia/NZ, UK, USA, Europe and Asia to help get results, achieve their wildest dreams, and smash goals. He does this by leveraging over 30 years of experience working in the corporate world and small businesses.

A successful business owner himself, Darren won the Australian Entrepreneur of the Year award for Dent Global after building a wonderful lifestyle business, successfully sold and exited after 15 years.

Before this, Darren worked for over 10 years at Apple Inc. as ‘Manager of Commercial Markets’ during the inspirational Steve Jobs era. While there, he was awarded the prestigious Golden Apple Award.

Darren’s lessons in accountability can help individuals and teams at all levels of a business or organisation across the globe, and are based on actions and results:

  • Get clarity - know what to do first
  • Get started - know what to do next
  • Get Sh!t Done - know what to do more of

How can The Accountability Guy® help you?

Whenever you and/or your team are ready, here are four ways to become more accountable...


    1. Take "The Accountability Scorecard"

    How accountable are you? Discover your accountability score and increase the probability of smashing your goals and Getting Sh!t Done!. Take the quiz

    2. Read my new book
    "The Accountability Advantage - Play Your Best Game"

    Eliminate procrastination and overwhelm, and start playing your best game. Buy a copy

    3. Study my online course "Accountability Made Easy"

    For high-performing goal-kickers who want to achieve even more success in work and in life. Enrol now and become accountable in a matter of hours. Enrol now

    4. Book a complimentary 1-on-1 coaching "Unboxing Session"

    Start delivering on your promises and get your team to do the same. Book here.

For more information on all my coaching programs, click here.


Are you a high-performing entrepreneur who wants to achieve more?

Mastering accountability is your superpower!

Categories