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One power question to improve employee accountability

By Darren Finkelstein
By Darren Finkelstein

The Accountability Guy®

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In our previous blogs, we discussed tips to improve employee accountability and build an accountable workplace culture. But what about the critical question that helps us lead to better employee accountability? So, now let us understand and look at the possible questions. For example, when we talk about employee accountability, we are talking about better employee engagement and commitment towards his job roles, performance, and results, developing proactive nature to provide problem-solving skills and solutions, and accepting feedback and change for betterment. But what if the employee we work with needs to be improved or adaptive enough to our goals and are not ready to change? Or let’s say the employees are struggling to change towards accountability. 

Of course, every employee wants to change and develop in their roles, but if they are stuck and unable to achieve the goals that we might have planned for them? How can we help them? What can we provide as an organization for them to improve? How can we make sure that they do not get stuck and struggle? Before we answer this question, let us look at the various reasons why any employee would get stuck. 

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Reasons why an employee feels stuck

When an employee targets an expectation of a new goal or improvement change, he might start avoiding or completing that job in the most unproductive way—leading the organization with more damage than being fruitful because the employee is in haste to complete that task but might not understand the importance or understand it completely how it can achieve it productively. Once this situation occurs, the employee’s thinking capability goes reactive toward a fight-flight response. These fight-flight responses are nothing but the fear of change in their minds, where he loses any rational way of achieving the goal but begins to avoid or ignore or even fight out of it. 

The first fight- Flight response is where the employee understands the importance of the goal provided, but then he starts to perform other tasks that can provide assured success. He will try to delay it as much as possible. For example, if an organization gives time to an employee to improve one aspect of his performance, he is neglecting it. 

The second fight- flight response is where the employee learns to reject the change. He is well aware that there is an expectation for him to change certain aspects of his performance, but he fights not to change. That way, it becomes difficult for the managers to understand how they can improve if they don’t accept the change. 

The third fight- flight response is ignorance or de-prioritizing when the employee doesn’t understand the importance of the change. He then tends to ignore or forget about the change. He will then de-prioritize the tasks with other tasks to ensure he can avoid them for as long as possible.

So, how do we change this fear of change into acceptance to change? So, let us discuss the question now! 

How to change the fear of being stucked

  1. Build confidence – when an employee is in denial of any change and has probably accepted that he will ultimately fail in that goal achievement. When they are stuck in that fear, they will do anything to avoid meeting that goal. Instead of fighting out with the employee, it becomes more critical for the manager to sit with them and understand where they are getting stuck. They have helped them in building a positive attitude toward the change. Maybe not targeting 100% change in one goes but breaking it into smaller parts and then achieving it one by one. That way, they will be able to accept the change they were supposed to target, and their fear of change will move into confidence.
  2. One step at a time – instead of overwhelming the employees with 100% or 100 tasks, let them focus on one action or undertaking at a time. This way, they will not get into avoidance mode but become more receptive to the feedback and changes. After achieving one target, they will be more favourable toward another goal.

Conclusion

So, one powerful question to improve employee accountability for us is how to change the fear of change into confidence and acceptance. And the answer is a simple focus on smaller targets, and if the difference is too big, then break it into smaller parts and focus on them one by one. Finally, keep the employees from feeling overwhelmed about any target. Sit and understand their fears and concerns, and help them tackle them positively. Finally, refrain from letting them begin to think negatively, and preach to them the positive aspects of achieving the goals one after another. This way, they will learn to be more engaged in their job roles and targets, develop proactive thinking, and be receptive to feedback and change. Finally, they will not feel stuck in any situation and will be confident to handle it and have an open conversation with the manager.